Frequently Asked Questions
Everything you need to know about shopping with Kaisercraft.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Google Pay.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unopened packaging. Please note that clearance items are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and order weight.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products acid and lignin free?
Yes, the majority of our scrapbooking papers and cardstocks are acid and lignin free, ensuring your creative projects and memories are preserved for years to come.